We’ve all been there: you do your best work and put in the time and effort, but the client is not happy with it. It’s a weird feeling, like you’re trying to explain something to someone who doesn’t speak the same language.
Web designers are a special breed. They’re the ones who make the magic happen, and they have to be ready for anything—including the worst client feedback possible.
We asked some of our favorite web designers to share the bad client feedback they’ve received – most bizarre things clients have said about their designs – and we got an earful. Here’s what they had to say:
“I don’t like the color blue.”
The client shares his brand guidelines which have blue all over it. All of his marketing materials have blue and shades of the color. But when it comes to the website, he suddenly wants it to be in a completely different color that is not in sync with any of his other promotional material. Frustrating, to say the least.
“When I click on that button, can you make it do this thing? It’s really important.”
You know what’s the worst? When your client doesn’t understand how websites work, and then they tell you that your work is “bad.”. Hearing a client say “”I’m not sure if I’m supposed to click on this button or not.” Is slightly worse.
“Can you make it look like that other site?”
We’ve heard this feedback over and over again. First, the client starts by talking about how unique and innovative he wants the site design to be. As soon as you deliver a clutter breaking web design, the client gets scared to be too different. The copy cat game is one that every designer hates.
“I don’t like the color of our logo”
One of the worst feedback we received was to change the color of the brand logo. It was a deep, royal blue, and the client wanted it to be teal. We tried to explain that the royal blue connoted strength and authority, but she insisted that teal would be more modern and up-to-date. Eventually, we gave in and changed it to teal—but only after explaining that we would not take responsibility if this change caused her business to fail.
We’re all human, right? Even the most talented web designers make mistakes. But sometimes, even when you’re working your hardest and doing everything right, clients just don’t get it.
“I don’t know what you can do to improve this site”
The one thing that every designer finds worse than a lot of feedback is getting vague feedback.When a client does not know what they want, you can be sure that there will be multiple rounds of back and forth, and late nights at work trying to telepathically understand what the clients preferences really are.